vivioplus.gr Implements the most modern Traceability and Quality Assurance Systems. Nevertheless, if a Failure Occurs with the Purchase of a Product, there is a Structured Return Policy which ensures the Restoration of the Failure. In any case, Contact vivioplus.gr’s Customer-Service Immediately by phone or via email at info@vivioplus.gr in order to initiate the Procedure for Repairing the Failure.

  1. RETURN OF DEFECTIVE PRODUCT.

In the event that upon receiving an Order, the Consumer discovers a Defective Product, vivioplus.gr Proceeds with an Immediate Replacement of it without any financial burden on the Buyer, or with a Refund of the Money Corresponding to the Value of the Product as well as the Shipping Costs. The Consumer is requested, upon receiving the Product, to Contact vivioplus.gr either by telephone or via email at info@vivioplus.gr. The Product must be accompanied by the Proof of Order. In case of Purchase with Invoice, the Return must be Accompanied by a Shipping Note.

  1. RETURN OF NON-DEFECTIVE PRODUCT.

In the event that a Consumer wishes to Return a Product (without the product having a Defect) he may do so under the following Conditions:

  1. i) The Packaging has not been tampered with and the Product is in its Original Condition.
  1. ii) The Return of the Product must be made within 14 (fourteen) Calendar Days from the Purchase Date.

iii) The Consumer must complete the Withdrawal Form which will be sent to him via e-mail. This Form will Accompany the Return of the Product.

  1. iv) The Product must be accompanied by the Proof of Order. In case of Purchase with Invoice, the Return must be Accompanied by a Shipping Note.
  2. v) The Consumer is responsible for the Shipping Costs.
  1. RETURN OF AN EXPIRED PRODUCT.

In the event that the Product you have Received has Exceeded its Expiration Date, vivioplus.gr Proceeds with an Immediate Replacement of it without any Financial Charge to the Buyer, or a Refund of the Money Corresponding to the Value of your Product as well as the Shipping Costs .

  1. INFANT MILKS

Baby Milk Products are NOT RETURNABLE.